Shipping
& Returns
Shipping Policy
We’re so glad you chose to shop with Mystwood Gallery! Each piece in our collection is selected with care, and we take the same thoughtful approach when preparing your order.
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Processing Time: Orders are typically shipped within 14 business days of purchase. Many items ship sooner, but we appreciate your patience as we carefully package delicate, one-of-a-kind pieces.
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Shipping Methods: We use trusted carriers and provide tracking on all orders. Shipping method and cost will be displayed at checkout.
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Special Notes: Because we carry unique and vintage items, shipping times may vary slightly for particularly fragile or oversized pieces. If you need a rush order, please contact us before purchasing—we’re happy to help when we can.
Return Policy
We want you to absolutely love your purchase. If something isn’t quite right, we offer the following return policy:
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Return Window: You may return most items within 14 days of delivery for a full refund (minus shipping).
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Eligible Items: Returned items must be in their original condition and packaging. We cannot accept returns on custom-made items, earrings (for hygiene reasons), or final sale pieces.
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How to Return: Please email us at mystwoodgallery@gmail.com with your order number and reason for return. We’ll provide instructions and a return address.
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Return Shipping: Buyers are responsible for return shipping costs. We recommend using a trackable shipping method.
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Refunds: Once we receive and inspect the returned item, we’ll process your refund to the original payment method within 10-14 business days.